Secure Payment & Shipping

Credit Card, PayPal:

On our website you can pay with Paypal. This internationally widely known payment method gives you the option to fulfill your payment in just a few clicks on this secured payment platform. To pay your order with Paypal, simply select Paypal during the checkout process, fill in all requested details on the page and you’ll be redirected to the Paypal website where you may log in to complete your payment. After completing the payment, you’ll be redirected to our webpage with a confirmation of your order.

Pay with check (only in euros €):

Please address and send your check to :
APIS CERA
231 rue Saint Honoré
75001 Paris,
France

Your order will be shipped only when we receive the check.

Shipping Methods:

We’ve found the most affordable options for you.

Due to the low price points of our products, we know how important it is to keep the shipping costs down. We have compared countless shipping options to find you the most affordable method for your order size and country of residence. If there was some fancy work-around that would save you 10 cents, we did it. We look forward to growing the company so we can soon offer you free shipping. Until that time, we’ll continue to do everything we can to help save you money

Shipping method and delivery times: we are not responsible for any delays or damages. If you want you can ask us for the tracking number, we will email it to you.

Order Fulfillment

Our candles and soaps are made with a lot of TLC and need time to properly cure before they’re ready for your enjoyment. We could add in chemicals to by-pass this step, but we figured you’d agree it’s worth the wait to have the good stuff. As a result, if there’s a big demand and our supply is depleted, fulfillment can take up to 4-6 weeks. If the wait gets that long, we’ll always find a way to make the wait fun.  Generally that isn’t a problem, and if all products in your order are in stock and ready, you should receive your order within 1-2 weeks depending on your shipping method and location.

Lost, Incorrect or Damaged Goods

If an item is received damaged or is incorrect, please contact us at Contact@ApisCera.com and have your order information ready, because we’re going to fix thing up faster than a kitty on catnip.

If your merchandise is damaged or incorrect upon arrival, save all contents and packing materials and contact us within 3 business days after its arrival. Shipments that arrive in damaged condition will be replaced only after the damaged merchandise has been returned to Apis Cera (within 10 days of delivery) for inspection. Shipments that have been determined to be lost, after thoroughly researching the package through Delivery Confirmation tracking, will be replaced. For both circumstances, a monetary refund will not be given.